The complaints office is activated upon written statement from the customer and it must process the request within 30 days upon complaint´s delivery. It must be stated in writing and sent to the client with specific technical timing indications in which it commits to resolving the issue, should the conditions apply.

If the conditions for a complaint do not apply, LBF Group Italia will state in writing the reasons of dismissal.
Clients can file a complaint to the above mentioned Office via:

    Letter sent by ordinary or registered mail;
    Ordinary electronic mail;
    Certified electronic mail;

Complaints Office address and contact information:

    Via A. Boito, 7 – 14100 ASTI
    T. +39 0141 21 78 46
    E-Mail : /
    REM :